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Responsibilities
- Handling Inbound &Outbound calls
- Assisting customers with inquiries, providing services, and information, resolving issues and maintaining accurate records.
- Having very strong communication skills and the ability to handle clients' issues and provide solutions.
- Follow script and guidelines to ensure consistent customer interaction and may need to escalate complex cases to supervisors.
- Provide excellent customer service and support while maintaining a professional demeanor.
- Record all the transactions and conversations in the client relations management system.
- Prepare reports once needed and as per the work process.
Qualifications
- College degree in Business Administration
- 0-2 years of experience in a related role.
- Bilingual speakers of Arabic & English.
- Willing to work in shifts time.
- Arab Nationals Only.
Job Type: Full-time
Salary: KD300.000 - KD350.000 per month
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